Customer Experience

SUMMER 2019 - iBuyFlowers

 
 

ABOUT THE CLIENT (returning)

iBuyFlowers.com is a Dutch initiative to bring fresh flowers to US florist and event planners at a lower price with a mouse click. The platform aims to directly connect florists and event planners to growers around the world in a very accessible and user-friendly way.

OUR IMPACT

  • Developing a detailed 2-5 year international expansion strategy for iBuyFlower’s B2B flower business

  • Analysing iBuyFlower’s current software and recommend key areas for improvement, focusing on customer acquisition and customer experience

OUR CONSULTANTS